FAQ

Does Kaibae ship internationally?


At this time, we are currently unable to ship outside of the Continental US. We are, however, working towards this option. Please check back with us, as this can change in the future.

 

How does Kaibae ship and what is the cost?


We currently ship via the U.S. Post Office as our standard. Express shipping is available as an option.

 

Can Kaibae ship to a PO Box?


Yes, when shipped through the US Postal Service.

 

Can Kaibae ship to an APO or FPO address?

Yes, when shipped through the US Postal Service
.

 

How long will it take an order to ship?


Standard orders process in approximately 5-7 business days.

 

Will the consumer receive tracking information for the order?


No

 

Returns

As our products are perishable, all food sales are final. Kaibae will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Kaibae is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (FedEx or USPS), but this, of course, is out of our control. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.

For more information, please contact us at info@gokaibae.com or 855.465.2422.